FAQ - Troubleshooting
My FreezeFreeHose® does not heat
|Water leaking at faucet
|Make sure gasket is inside female swivel hose connector.Tighten hand tight then ¼ turn with wrench.
|My FreezeFreeHose® froze at the fitting
|The FreezeFreeHose® only protects the hose and wye. All fittings and faucets connections need to be insulated to protect it from freezing.
|My Add-A-Stat® will not stay plugged into FreezeFreeHose®
|We recommend plugging in the Add-A-Stat® at the power source rather than FreezeFreeHose® electrical cuff. If you must plug the Add-A-Stat® into the FreezeFreeHose® use duct tape to support the weight of the Add-A-Stat® and electrical cord to help prevent the cord from accidentally becoming unplugged.
|Water coming out of my FreezeFreeHose® is very hot.
|Water not running in the FreezeFreeHose® can get to 95°F +-3°F. This is less than the temperature of water in a garden hose left in sunlight, which could reach 135°F. It is recommended to run the water until it has cooled down. Water hoses have 2 oz per foot of stored water in them.